An insurance agent has independence and often gets to help clients solve problems. It takes a certain type of person to thrive in this ever-changing and fast-paced industry.

For that very reason, we’ve decided to feature top agents in the nation and share with you their successes and who they are as insurance professionals.

Last month, we featured top insurance agents in Kuala Lumpur. This week, we will be featuring the best insurance agents from Penang.

#1 Adeline Ong (30 reviews)

retirement

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Area: Jelutong, Penang

Agency: My Elite Agency

Based in Penang, Adeline is an agent who is able to help you find any type of insurance that will fit you. She is also a certified Registered Financial Planner and has a Certificate of the Malaysian Insurance Institute.

When asked what motivates her? “Helping others! When I get to close or appeal a claim on behalf of my customers. To see the smiles on their faces – that’s PRICELESS! I can go home with a big smile knowing I have done my job, knowing my customers are happy”.

Customer Review (Example)

An interview with Adeline

What is your best recommendation of an insurance product to your customer?

It truly depends on individual needs. It’s not right for me to recommend something my customer doesn’t need.

Do you have a life motto that you live by when interacting with customers?

I always ensure that I get to know my customers first. It’s important that I do some fact finding on my customer.

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Area: Simpang Ampat, Penang

Agency: AAA Agency

Ahmad Azim has over 10 years of experience in the insurance business. As a unit sales manager, he offers insurance plans from Syarikat Takaful Malaysia.

Some of his customers consider him as someone who is always smiling, a very talented person and have an impressive positive outlook on things.

Along with his likable personality, he strives to deliver the utmost satisfactory level of insurance services.

Customer Review (Example)

An interview with Ahmad

What is your best recommendation of an insurance product to your customer?

Well, it depends on their needs. I need to conduct some kind of fact-finding before I can offer them an insurance product. If they have specific needs that’s what I will need to evaluate on and eventually propose to them a suitable insurance plan.

Do you have a life motto that you live by when interacting with customers?

Before proposing anything, I need to know what they truly need before I can propose something. Every prospect has different requirement and I must be able to acknowledge that.

So the motto I live by is— understand your customers before delivering a proposal.

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Area: Kepala Batas, Penang

Agency: Alef Solution

Azlizam aims to help more people to own a family takaful plan. It is so families can afford to pay for high medical costs. Representing AIA and AIA Public Takaful, Azlizam offers insurance solutions ranging from medical, critical illness, protection to savings and investment plans.

His customers feel lucky to have Azlizam as an agent who is not only dedicated but as someone who cares about his customer’s wellbeing.

Customer Review (Example)

An interview with Azlizam

What is your best recommendation of an insurance product to your customer?

Typically when someone says they have enough medical coverage, they usually mean they have enough medical coverage provided by their employers. Often times they find it to be sufficient when in fact it’s actually not enough.

That’s when I would recommend to them a medical coverage. I also introduce income protection plan to them.

Do you have a life motto that you live by when interacting with customers?

Creating rapport first and foremost. Before I offer anything I’ll try to understand them as a person and if possible their background so I can easily offer them the type of medical coverage I can offer.

If the customer is open enough, they sometimes allow me to add them as my Facebook friends.

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Area: Kepala Batas, Penang

Agency: Utter Resources Sdn Bhd

Based in Kepala Batas, Pulau Pinang, Ariff is highly regarded as someone who is understanding, reliable, intelligent and is always committed to providing outstanding services to his customers.

Currently, Ariff represents Syarikat Takaful Malaysia. As an agent, Ariff offers various types of general and life insurance. In addition, he offers financial, investment and retirement plans.

Ariff speaks both Bahasa Malaysia and English. So, you can definitely look forward to a great and perhaps fruitful conversations with him.

Customer Review (Example)

An interview with Ariff

What is your best recommendation of an insurance product to your customer?

Takaful is first and foremost coverage that takes care of life and dependents. Then comes medicard and savings. Takaful is one product I highly recommend to my customers.

Do you have a life motto that you live by when interacting with customers?

I stick to this one quote. I don’t wait for my luck. I set my own luck. Awareness is the very fundamental of takaful and anytime my customers get discouraged by insurance as a whole, it’s my job to clear their doubts.

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Area: Nibong Tebal, Penang

Agency: El-sham Agency

Mior has been in the Takaful business for nearly 2 years. As an insurance agent, he specializes in family takaful.

“I was ‘tested’ by God with a sickness. People said we don’t really need Takaful because we have government hospital to go to if we’re sick. My goodness, they could have never been so wrong. This perception of Takaful really needs to be changed, and I want to be the one to change it.”

Customer Review (Example)

An interview with Mior

What is your best recommendation of an insurance product to your customer?

My usual approach is to calculate the needs of comprehensive takaful coverage using the income protection method. I always recommend the life takaful first, the medical comes later. If the client can afford more,  then by all means, take the medical.

Do you have a life motto that you live by when interacting with customers?

Yes. for me, educating the customer is more important than selling the product. If you sell the product according to what they want, you win the sale. But maybe only for short period of time. But if you educate the client on WHY takaful is a need, then it will last longer. After all, takaful penetration in Malaysia is only 18%.

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