Why do some insurance agent become successful while others flounder?

Their habits.

It’s their little distinctive routines, methodology, and philosophies that drive their daily activities, which eventually morphs them to become highly effective insurance agents.

It’s their hunger, being available in all kinds of shapes and ways to their clients, genuinely care and always looking to help clients, willing to fail because failing means success in progress, having a sales pipeline that is fueled by activity and not hope, focus and perseverance.  

This week, we take a look at insurance agents hailing from East Malaysia, Sabah and Sarawak. All of which have these great qualities in them and each are successful in their own field.  

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Area: Kota Kinabalu, Sabah

Agency: TOMMY

Based in Kota Kinabalu, Tommy represents AIA, AIA Takaful, and AIG, Tommy offers various insurance products ranging from life insurance to conventional insurance to investment and retirement plans.

Customer Review (Example)

An Interview With Tommy

What is your best recommendation of an insurance product to your customer?

It truly depends on the client’s need. I mostly offer life and health insurance.

Do you have a life motto that you live by when interacting with customers?

Any questions that my clients have, I’ll make sure to do my best to answer them. That would be my utmost priority. Because at the end of the day, the more my clients know the better.

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Area: Kuching, Sarawak

Agency: Jay & Ray Services LLP

Working with Jay & Jay Services LLP, Jayden provides all sorts of insurance solution ranging from General, Motor, Life Takaful Insurance and business insurance. Currently, he represents Zurich Takaful, MPI Generali, and Zurich Insurance Malaysia.

Customer Review (Example)

An Interview With Jayden

What is your best recommendation of an insurance product to your customer?

I don’t think I can pinpoint anything specific because it really depends on my client’s need. In order for me to know what they truly need, I make sure to run thorough customer analysis or see if there are current issues that I can address in relations to their current insurance status.

Only then I will proceed to propose a solution accordingly.

Do you have a life motto that you live by when interacting with customers?

My customers’ insurance needs always come first.

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Area: Sandakan, Sabah

Agency: Usrah Associates

Nadiah is considered as a trustworthy and an approachable person by her customers. Based in Sandakan, Nadiah aims to always provide the best services to her clients. As an insurance agent, she specializes in Motor and Life Takaful.

Customer Review (Example)

An Interview With Nadiah

What is your best recommendation of an insurance product to your customer?

Definitely educational plan and medical plan. Many people think that their personal savings are sufficient when in fact it is nowhere near enough or sustainable, especially for their future wellbeing.

Do you have a life motto that you live by when interacting with customers?

I try to build lifetime relationships with my clients. Even though some may not want to hear my take on insurance, they would still be willing to maintain their relationship with me.

That I think is important first and foremost. You never know when the day comes, when they would turn to me for insurance advise.

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Area: Kuching, Sarawak

Agency: Romeo Kuan

Based in Kuching, Romeo is dubbed as a very helpful individual and is always keeping his customers updated on their policies. As an insurance agent, he offers all types of insurance solutions from RHB Insurance, Prudential Assurance, and Takaful.

Customer Review (Example)

An Interview With Romeo

What is your best recommendation of an insurance product to your customer?

My product recommendations are focused towards life insurance and medical card.

Do you have a life motto that you live by when interacting with customers?

As an insurance agent, I believe that getting to know my customers and understanding them as individuals is very important. It’s always good to understand what they truly need first.

If I set my goals on selling, selling and closing, I’m setting myself for early failure. It means I’m not someone who wants what’s best for my customers when that is essentially what all agents should aim to do.  

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