For our third top agent feature article, four individuals in iBanding Agent Directory have been identified as top insurance agents in the state of Pahang. In this agent directory, you will find a list of individual agents and agencies that offer general and life takaful and conventional insurance.

Two of the agents are from Kuantan and the other two, from Bentong and Mentakab respectively.

These agents continue to do a great job at bringing awareness and educating the public about the importance of insurance and risk management in their communities. We then take a look at customers’ feedback as well as how high the customers rate their services.

Here are the top 4 insurance agents from Pahang.

Rating: 

Area: Bentong, Pahang

Agency: Ahmad Zahidi Zainal

Ahmad is a full-time insurance agent with 6 years of experience. He is a certified Islamic Wealth Planner and specializes in life and general insurance. For life insurance, he offers PruBSN Takaful Life insurance and Prudential Life insurance.

Some positive attributes that shine through to his customers, are his abilities to promptly help manage his customers’ claim submissions and his consistency in following up with his clients when there are issues. 

Ahmad has an impressive number of customer reviews to his name and is obviously a force to be reckoned with.

Customer Review (Example)

An Interview With Ahmad

What is your best recommendation for an insurance product to your customer?

It depends on what the customer needs. Everybody has different needs. I will spend about 15 to 30 minutes to find out (fact-finding) what my customer really needs. After which, I will tell them what type of coverage and why they need that particular kind of coverage.

Do you have a life motto that you live by when interacting with customers?

Always approach my customers with honesty and transparency. This is to avoid any misleading. On that note, my clients are my friends too. So the job gets done easier and pleasantly.

Rating: 

Area: Kuantan, Pahang

Agency: SAR Group Agency

Fauziah has 6 years of experience with PruBSN Takaful servicing customers with the SAR Group Agency. As an insurance agent, she specializes in medical card as well as Haji and Umrah cover.

Customer Review (Example)

An Interview With Fauziah

What is your best recommendation for an insurance product to your customer?

My main focus is medical card. Additionally, I also offer medical plus accidental coverage for those who are looking to perform their Hajj and Umrah. But ultimately my recommendations depend on the customer’s affordability as well as his needs.

At times some may not be able to afford both medical card and coverage during Hajj and Umrah while others can. This way I’ll know if I need to customize a plan and eventually quote them accordingly. Not everyone has the same needs.

Do you have a life motto that you live by when interacting with customers?

First and foremost, I will always ensure that my customers understand the concept of insurance. The only reason why many people don’t last long in making insurance payment is that they don’t truly understand the concept of a particular coverage. They know they need it but they don’t understand it. That eventually causes them to discontinue payment for their insurance policy.

The other thing I make a point to provide is tip-top service. At times people can get upset just because I don’t call to say hello. I suppose everyone appreciates some kind of interaction. This interaction is even more crucial after I’ve sold a policy. It is a mean of courtesy and a sort of assurance that “my agent has my back”.

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Area: Kuantan, Pahang

Agency: Al Amin Group

Abdul Shahid specializes in addressing the need for life protection as well as medical card. Other services that he offers are estate planning, financial, investment planning as well as retirement plans.

Abdul Shahid is considered as an approachable agent by some of his customers. He helps his customers by ensuring fast response to any issues that his customers face. As an insurance agent, he strives to ensure that his customers are always well taken care of and will always make a point to call or visit them.

Customer Review (Example)

An Interview With Shahid

What is your best recommendation for an insurance product to your customer?

These days almost everyone has a medical card. If you ask them what type of insurance they have, commonly, they will tell me they already have a medical card and that they don’t need another one. They either bought the medical card by themselves or they have a medical card provided by their employers.  For most Malaysians, it is essentially a priority and to me that’s fair.

But more often than not, they forget that they also need wealth protection or an income replacement plan. They need to realize that if they lose the ability to function due to a major accident, they may not be able to work and continue paying off their assets and liabilities. Their family and their next generation might suffer financially too. That’s where I come in. I encourage them to add income replacement plans on top of their medical card plan.

Do you have a life motto that you live by when interacting with customers?

Everybody needs an income replacement policy. Even though some may feel that it is not necessary, I’ll encourage and give them a reason why they should. It’s so they can avoid unnecessary future financial burden to not only themselves but to their loved once too.

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Area: Mentakab, Pahang

Agency: Jamilah Agency

Based in Mentakab, Juliana represents Jamilah Agency and offers Great Eastern Takaful Insurance products. One of her main goals is to reach to as many people especially in the Malay and Muslim community and to help get as many people insured with takaful.

Customer Review (Example)

An Interview With Juliana

What is your best recommendation for an insurance product to your customer?

90% of my customers are from the Malay community who are mostly very business driven. Most times they focus a lot on their business and have no income protection at all because they don’t see the need. The other 10% are mostly professionals with a steady income. So it really depends on my client needs.

I do a lot of facts finding on my customers, especially the business-driven group because most times they are not sure what type of cover or insurance plan they should get. It’s my job to find out what they truly need and so it can coincide with their business focused lifestyle. It takes time too as I need to educate them more than I do with the professional group.

Do you have a life motto that you live by when interacting with customers?

I aim to help more Malays and Muslims get protected with takaful. In addition to that, I will always strive to provide the best service in the east coast region.

I also want to help people understand more about why they also need to protect their wealth and assets. It is important for their future financial well being.

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